Privacy Policy

AS Soluciones Digitales ("we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our data center managed services, website, and related platforms.

1. Information We Collect

Personal Information

When you register for our services, request a consultation, or contact us, we may collect:

• Full name and job title
• Email address and phone number
• Company name and billing address
• Payment and billing information

Technical Information

We automatically collect certain technical data when you interact with our services:

• IP addresses and server logs
• Browser type and device information
• Usage data and service metrics
• Cookies and similar tracking technologies

2. How We Use Your Information

We use the collected information for the following purposes:

• Providing, operating, and maintaining our data center and managed services
• Processing transactions and sending billing notifications
• Responding to support tickets and service requests
• Sending service updates, maintenance alerts, and security notifications
• Improving our infrastructure, services, and customer experience
• Complying with legal obligations and industry regulations

3. Data Sharing and Disclosure

We do not sell your personal information. We may share data with:

• Trusted service providers who assist in delivering our services (e.g., payment processors, cloud providers)
• Regulatory authorities when required by law or to comply with legal processes
• Business partners under strict confidentiality agreements
• In the event of a merger, acquisition, or asset sale, with appropriate safeguards

4. Data Security

We implement industry-leading security measures to protect your data, including:

• Encryption in transit (TLS/SSL) and at rest (AES-256)
• Multi-factor authentication and role-based access control
• Physical security with biometric access at all data center facilities
• Regular penetration testing, vulnerability assessments, and security audits
• SOC 2 Type II and ISO 27001 certified processes

5. Data Retention

We retain your personal information only as long as necessary to fulfill the purposes described in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. Service usage data is typically retained for 24 months after contract termination.

6. Your Rights

Depending on your jurisdiction, you may have the following rights:

• Access and receive a copy of your personal data
• Request correction of inaccurate or incomplete data
• Request deletion of your personal data
• Object to or restrict certain processing activities
• Data portability — receive your data in a structured format

To exercise any of these rights, please contact us at privacy@as-soluciones.com.

7. Cookies

We use cookies and similar technologies to enhance your experience, analyze usage, and provide personalized content. You can manage cookie preferences through your browser settings. Essential cookies required for service functionality cannot be disabled.

8. International Data Transfers

Your data may be processed in countries other than your country of residence. We ensure appropriate safeguards are in place, including standard contractual clauses and data processing agreements, to protect your data during international transfers.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the updated policy on our website and updating the "Last updated" date. Continued use of our services after changes constitutes acceptance of the revised policy.

10. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us: